Complaints scheme
If you have a complaint about StartGreen Capital's products or services, you can submit it free of charge at info@startgreen.nl. The complaint should be submitted in Dutch or English.
You will receive written confirmation of receipt of your submitted complaint within no more than 10 working days, with an indication of the expected handling time. We try to deal with simple complaints immediately. For other complaints, you can usually expect a response within six weeks, by phone or e-mail.
If the same complaint occurs more frequently within a limited period of time, StartGreen Capital will strive to find a structural solution to this complaint.
If the complaint relates to a situation that took place more than one year before the submission, StartGreen Capital is not obliged to deal with this complaint. You will be informed of this in writing.
If the complaint relates to an employee or partner of StartGreen Capital, your complaint will be discussed with that person or organisation, unless you have expressly objected.
Your complaint will be recorded in a complaints register of StartGreen Capital and kept for at least five years after settlement. Periodically, all complaints are discussed within the management of StartGreen Capital and, if necessary, analysed by the Compliance Officer. Annually, StartGreen Capital reports on complaints received and their handling to the AFM.
English 
Dutch